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Reset Schedule: 00:00 & 12:00 (GMT+7) Daily

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Report Server Down

Let us know if you're experiencing issues with any of our AI-optimized servers

monitor_heart Report Server Issues

Help us maintain our AI-powered network performance

Select the service type experiencing issues:

terminal SSH Direct cloud SSH WebSocket vpn_lock OpenVPN shield ShadowSocks security V2Ray

Enter the hostname or IP address of the affected server

Include specific error messages, connection problems, or performance issues

AI-Powered Server Monitoring

At SSHMax, we utilize advanced AI monitoring systems to continuously track our servers' health, ensuring high availability and optimal performance. Our intelligent infrastructure can automatically detect and resolve many issues before they affect your connection. However, some problems may require manual intervention, which is where your reports become invaluable in helping us identify and fix issues more quickly.

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Resource Optimization

Our AI continuously optimizes server resources to maintain fast, reliable connections even during peak usage times.

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Threat Detection

Our intelligent security systems identify and block potential threats to keep your connections secure.

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Smart Routing

AI-optimized routing ensures your traffic takes the fastest and most reliable path through our network.

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Predictive Maintenance

Our system predicts potential server issues before they occur, allowing for preventative maintenance.

Common Server Issues

Here are some common issues you might encounter with our AI-optimized VPN/SSH servers:

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Connection timeout

Unable to establish connection to the server within the expected timeframe

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Slow connection speeds

Significantly reduced download or upload speeds compared to normal operation

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Frequent disconnections

Connection drops unexpectedly and requires reconnection

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Authentication failures

Unable to authenticate despite using correct credentials

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Port blocking issues

Specific ports or protocols are not accessible or working properly

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Protocol compatibility

Issues with specific protocols like WebSocket, HTTPS, or UDP connections

What happens after you report?

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1. AI Analysis

Our AI system analyzes your report and correlates it with monitoring data to identify the root cause

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2. Expert Investigation

Our technical team investigates complex issues that require human expertise

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3. Quick Resolution

We prioritize fixes based on impact and restore service as quickly as possible